Refund policy

Return and refund policy

We have a 30-day return request policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in its original packaging, and accompanied by the receipt or proof of purchase. To start a return, contact us at Joemamajava@gmail.com. Please contact us before sending anything back. If your return is accepted, we will send return instructions, including where to send your package.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Opened coffee, used products, gift cards, sale items, and products that cannot be resold safely are not eligible for return unless they arrive damaged or incorrect. Please contact us if you have questions about your specific item.

Refunds

We will notify you after we receive and inspect your return. If approved, you will be refunded to your original payment method. Your bank or credit card company may take additional time to process and post the refund.